nustra Privacy Policy
This Privacy Policy explains how nustra collects, uses, stores, and protects the personal data of members and visitors based in the Philippines. Please read it carefully before using the platform.
Last updated: June 2025
1. Information We Collect
When you register for or use the nustra platform, we collect the following categories of information:
- Account information: Your full name, date of birth, email address, mobile number, and any identity documents submitted during verification.
- Financial information: Deposit and withdrawal records denominated in Philippine Peso (₱ / PHP), payment method identifiers, and transaction history. We do not store full payment card numbers.
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution collected automatically when you access nustra.
- Usage data: Pages visited, sections accessed (including Live Casino, Betting, Bingo, and Game Lobby), session duration, clicks, and in-platform activity logs.
- Cookies and tracking data: Session identifiers, preference cookies, and analytics signals. See Section 3 for details on cookies.
- Communications: Any messages, support requests, or feedback you send to the nustra support team.
We collect only the data that is necessary to operate the platform, fulfil our legal obligations, and provide you with a secure and functional gaming environment.
2. How We Use Your Data
nustra uses the information we collect for the following purposes:
- Account management: To create, verify, and maintain your member account, process login requests, and handle password resets.
- Transaction processing: To handle deposits and withdrawals in Philippine Peso, verify payment methods, and maintain accurate financial records.
- Platform operation: To deliver and improve the gaming experience across all sections of the platform, including Live Casino, sportsbook betting, slot online titles, and bingo rooms.
- Security and fraud prevention: To detect suspicious activity, prevent unauthorised access, and comply with anti-money laundering obligations under applicable Philippines regulations.
- Legal compliance: To meet identity verification, age verification, and reporting requirements imposed by relevant authorities.
- Customer support: To respond to your queries, process complaints, and provide assistance via our support team.
- Platform communications: To send account-related notifications such as transaction confirmations, security alerts, and policy updates. We do not send unsolicited promotional emails without consent.
nustra does not sell your personal data to third parties for their own marketing purposes.
3. Cookies and Tracking Technologies
nustra uses cookies and similar technologies to operate the platform and understand how members interact with it. The types of cookies we use include:
- Essential cookies: Required for the platform to function correctly. These include session tokens that keep you logged in and security cookies that protect against cross-site request forgery.
- Functional cookies: Remember your preferences such as language settings and session history to improve your experience.
- Analytics cookies: Collect anonymised data about how visitors navigate the platform. This helps us identify performance issues and improve page structure.
Most browsers allow you to control cookie settings. Disabling essential cookies may prevent certain features of the nustra platform from working correctly. For questions about our cookie usage, refer to the FAQ section.
4. Data Storage and Security
nustra stores member data on secured servers with access controls and encryption in place. We apply industry-standard security practices including:
- Encrypted transmission of data over HTTPS for all platform interactions.
- Restricted internal access to personal data based on role and necessity.
- Regular security assessments to identify and address potential vulnerabilities.
- Secure handling of identity documents submitted during account verification.
While we take reasonable steps to protect your information, no system can guarantee absolute security. Members are encouraged to use strong, unique passwords and to log out after each session, particularly on shared devices.
We retain personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law or for legitimate operational purposes such as dispute resolution and fraud investigation.
5. Sharing Data with Third Parties
nustra does not sell or rent member data. We may share limited personal information with trusted third parties only under the following circumstances:
- Payment processors: To facilitate deposits and withdrawals in Philippine Peso. Only the data necessary to process the transaction is shared.
- Identity verification providers: To fulfil age verification and know-your-customer (KYC) requirements under applicable regulations.
- Technology service providers: Such as hosting, analytics, and security services that support the operation of the nustra platform. These providers are bound by data processing agreements.
- Regulatory and legal authorities: Where required by law, court order, or regulatory directive in the Philippines or applicable jurisdictions.
Any third party receiving data from nustra is contractually required to handle it in accordance with applicable data protection standards and to use it only for the specified purpose.
6. Your Rights, Minor Protection, and Policy Updates
Your data rights: As a nustra member, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to our legal retention obligations.
- Withdraw consent for data uses where consent was the basis for processing.
To exercise any of these rights, contact the nustra support team at [email protected] with your account details and the specific request. We will respond within a reasonable timeframe.
Minor protection: nustra does not knowingly collect personal data from individuals under 18 years of age. If we discover that a minor has registered an account, the account will be closed and all associated data deleted in accordance with our age verification policy. Parents or guardians who believe a minor has accessed the platform should contact support immediately.
Policy updates: nustra may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The date at the top of this page reflects the most recent revision. Continued use of the platform after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.
For any questions about this Privacy Policy or how your data is handled, please visit the FAQ section or contact our support team directly.
Questions About Your Privacy?
Our FAQ section answers common data and account questions in plain English. If you need further help, the nustra support team is available to assist members in the Philippines.